Concerns & Complaints
The Children’s Treatment Centre of Chatham-Kent strives to provide the best possible service to our children and families. It is your right to express concerns or complaints regarding our services. We have a complaint process to let us know when there is a problem. We will work with you to find a solution. This will not affect the services you and your family receive.
Concerns and complaints can be made:
- In Person or by phone 519-354-0520
(follow step one to three below)
- Completing this form on line
We encourage you to express your concern directly with the staff member involved if you are comfortable with this. If you are unsure of who to talk to about your concerns, ask reception for help. The staff member will listen, discuss the issue with you and work with you to find a solution. If this does not help, or you wish to talk to someone else, go to Step Two.
Our receptionist can connect with a supervisor. The supervisor will contact you within 5 working days. The supervisor will discuss your concern and will work with you to find a solution. If this does not help, go to Step Three.
If a resolution has not been found, a meeting can be scheduled with the Executive Director to work together to address your outstanding concerns.