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(519) 354-0520 / 1-877-352-0089
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Children's Treatment Centre of Chatham-Kent Logo
Children's Treatment Centre of Chatham-Kent Logo

Concerns & Complaints

Concerns & Complaints

The Children’s Treatment Centre of Chatham-Kent strives to provide the best possible service to our children and families. It is your right to express concerns or complaints regarding our services.    We have a complaint process to let us know when there is a problem.  We will work with you to find a solution. This will not affect the services you and your family receive.
Concerns and complaints can be made:

  • In Person or by phone 519-354-0520
    (follow step one to three below)
  • Completing this form on line

Step One:

We encourage you to express your concern directly with the staff member involved if you are comfortable with this.  If you are unsure of who to talk to about your concerns, ask reception for help.  The staff member will listen, discuss the issue with you and work with you to find a solution.   If this does not help, or you wish to talk to someone else, go to Step Two.

Step Two:

Our receptionist can connect with a supervisor.   The supervisor will contact you within 5 working days. The supervisor will discuss your concern and will work with you to find a solution.  If this does not help, go to Step Three.

Step Three:
If a resolution has not been found, a meeting can be scheduled with the Executive Director to work together to address your outstanding concerns.

355 Lark Street Chatham, Ontario N7L 5B2
Phone: (519) 354-0520 Toll-Free: 1-877-352-0089 TTY: 1-226-996-9967
Fax: (519) 354-7355
info@nullctc-ck.com

Don't hesitate to ask us about our services!

The Children’s Treatment Centre of Chatham-Kent offers many services to help achieve long term success for each and every client.

Contact Us

Children’s Treatment Centre of Chatham-Kent

355 Lark Street Chatham, Ontario N7L 5B2
Phone: (519) 354-0520
Toll-Free: 1-877-352-0089
TTY: 1-226-996-9967
Fax: (519) 354-7355
info@ctc-ck.com
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Twitter
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Hours of Operation

Monday-Thursday

7:45am - 5:00 pm

Friday

7:45am - 4:00pm

To access programs after hours, please press the doorbell.

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