If your child is unable to attend an appointment, you must call as soon as possible to inform the staff about your absence and to rebook.
If you miss two scheduled appointments for an assessment or reassessment in any department with no notice, your child will be automatically discharged from that service. A re-referral would be needed for you to access service again.
Regular attendance during therapy is the best way to ensure you and your child get the most out of the service. Please discuss any upcoming cancellations with your therapist, for example, upcoming surgery dates or vacation.
If your child misses two scheduled appointments during a block of therapy, the service may be discontinued at the therapist’s discretion.
If the therapist cancels the appointment, the missed appointment will be made up.