Privacy Code – Children & Adults

CHILD & FAMILY

Collection of Personal Health Information
We collect personal health information about the child and family. The personal health information that we collect may include, for example, name, date of birth, address, health and developmental history, records of visits to the Children’s Treatment Centre of Chatham-Kent and the care children & families received during those visits. Occasionally, we collect personal health information about children & families from other sources if we have obtained parent/caregivers consent to do so, or if the law permits.  Your personal health information will be contained within an electronic system.  We limit collection of information to what is required to provide care to you and your child.

Uses and Disclosures of Personal Health Information
We use and disclose personal health information to:

• Treat and care for children & families
• Get payment for treatment and care
• Plan, administer and manage our internal operations
• Conduct risk management activities
• Conduct quality improvement activities, such as sending satisfaction surveys
• Teach
• Conduct research
• Compile statistics
• Fundraise through our Foundation to improve our healthcare services and programs
• Comply with legal and regulatory requirements
• Fulfill other purposes permitted or required by law

Your Choices
Parent/caregivers may limit access, make corrections to their children’s personal health records or withdraw consent for some of the above uses and disclosures by contacting us. Information on how to make changes will be provided upon request. Please note that there are legal exceptions.

Important Information
We take steps to protect your personal health information from theft, loss and unauthorized access, copying, modification, use, disclosure, and disposal.

• We conduct audits and complete investigations to monitor and manage our privacy compliance.
• We take steps to ensure that everyone who performs services for us protect your privacy and only use your personal health information for the purposes you have consented to­.
• There is a Guide to Privacy and Consent for Families, please ask your therapist for a copy.

For further information about the collection, use or sharing of personal health information, or to discuss any concerns you may have, please contact James Lively, Privacy Officer, Children’s Treatment Centre of Chatham-Kent at 519-354-0520 ext. 254.

If you have a concern about how your information has been handled, you may call the Information and Privacy Commissioner of Ontario at 1-800-387-0073 or www.ipc.on.ca

ADULT AUDIOLOGY

Our Commitment to Protecting Your Privacy

Collection of Personal Health Information

We collect personal health information about our clients. The personal health information that we collect may include name, date of birth, address, health history, records of visits to the Children’s Treatment Centre of Chatham-Kent and the care clients received during those visits. Occasionally, we collect personal health information about clients from other sources if we have obtained client/substitute decision maker consent to do so, or if the law permits.  Personal health information will be contained within an electronic system.  We limit collection of information to what is required to provide care to you. You have the right to withdraw or withhold information.

Uses and Disclosures of Personal Health Information

We use and disclose personal health information to:

• Assess, treat and care for clients
• Get payment for treatment and care, including equipment funding programs
• Plan, administer and manage our internal operations
• Conduct risk management activities
• Conduct quality improvement activities, such as sending satisfaction surveys
• Teach
• Conduct research
• Compile statistics
• Fundraise through our Foundation to improve our healthcare services and programs
• Comply with legal and regulatory requirements
• Fulfill other purposes permitted or required by law

Your Choices

You/Substitute Decision Makers may limit access, make corrections to your personal health records or withdraw consent for some of the above uses and disclosures by contacting us. Information on how to make changes will be provided upon request. Please note that there are legal exceptions.

Important Information

We take steps to protect your personal health information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal.

• We conduct audits and complete investigations to monitor and manage our privacy compliance.
• We take steps to ensure that everyone who performs services for us protect your privacy and only use your personal health information for the purposes you have consented to.
• There is a Guide to Privacy and Consent for Clients; please ask your audiologist for a copy.