Policies & Procedures

Important Policies and Guidelines for Visitors at the Children’s Treatment Centre of Chatham-Kent.

Rights of Clients and Families:

Clients and families at the Children’s Treatment Centre of Chatham-Kent have the right to:

  • Appropriate Care: Receive personalized, skilled care tailored to individual needs.
  • Safe Services: Access safe, accessible, and welcoming services.
  • Language Choice: Receive services in English or French, with the option to bring a translator.
  • Participation: Act as valued team members in all decisions regarding care.
  • Informed Consent: Give or refuse consent for any treatment, service, or procedure.
  • Respectful Treatment: Be treated fairly and courteously, respecting language, culture, values, and beliefs.
  • Voice Concerns: Express concerns or complaints easily and be provided with timely responses.
  • Privacy: Have personal information kept private and confidential.
  • Information Access: Ask questions and receive prompt, honest, and understandable answers.
  • Appointment Punctuality: Have appointments start and end on time.
  • Health Records Access: Request and receive copies of health records, reports, or assessment summaries.
  • Service Changes: Be informed about any changes in service.
  • Communication Consent: Know and consent to CTC-CK staff communication with other agencies regarding care.
  • Equal Treatment: Be treated fairly in relation to wait lists, priorities, and service plans.
  • Service Expectations: Be aware of all expectations regarding CTC-CK services.
  • Policy Awareness: Be informed of all policies and expectations throughout the service relationship.

Responsibilities of Clients and Families:

Clients and families are responsible for:

  • Understanding Wait Lists: Acknowledging wait lists for assessments and therapy and attending the first available appointment.
  • Attendance Policies: Respecting attendance policies, attending appointments on time, and informing the Centre of any cancellations.
  • Providing Accurate Information: Supplying accurate information about the client’s development, medical history, and other relevant details.
  • Active Participation: Actively participating in therapy or services.
  • Illness Notification: Notifying CTC-CK if the client or family is ill and refraining from attending therapy or services in case of illness.
  • Respecting Staff and Premises: Respecting staff, premises, and other clients.
  • Supervision: Supervising children at all times, especially in waiting areas and during therapy sessions.
  • Communication: Asking questions and seeking additional information when needed.
  • Scheduling Appointments: Responding promptly to appointment scheduling messages. Failure to respond may result in the file being closed.

For further details, please refer to our Code of Conduct.