Important Policies and Guidelines for Visitors at the Children’s Treatment Centre of Chatham-Kent.

Rights of Clients and Families:

Clients and families at the Children’s Treatment Centre of Chatham-Kent have the right to:

• Appropriate Care: Receive personalized, skilled care tailored to individual needs.
• Safe Services: Access safe, accessible, and welcoming services.
• Language Choice: Receive services in English or French, with the option to bring a translator.
• Participation: Act as valued team members in all decisions regarding care.
• Informed Consent: Give or refuse consent for any treatment, service, or procedure.
• Respectful Treatment: Be treated fairly and courteously, respecting language, culture, values, and beliefs.
• Voice Concerns: Express concerns or complaints easily and be provided with timely responses.
• Privacy: Have personal information kept private and confidential.
• Information Access: Ask questions and receive prompt, honest, and understandable answers.
• Appointment Punctuality: Have appointments start and end on time.
• Health Records Access: Request and receive copies of health records, reports, or assessment summaries.
• Service Changes: Be informed about any changes in service.
• Communication Consent: Know and consent to CTC-CK staff communication with other agencies regarding care.
• Equal Treatment: Be treated fairly in relation to wait lists, priorities, and service plans.
• Service Expectations: Be aware of all expectations regarding CTC-CK services.
• Policy Awareness: Be informed of all policies and expectations throughout the service relationship.

Responsibilities of Clients and Families:

Clients and families are responsible for:

• Understanding Wait Lists: Acknowledging wait lists for assessments and therapy and attending the first available appointment.
• Attendance Policies: Respecting attendance policies, attending appointments on time, and informing the Centre of any cancellations.
• Providing Accurate Information: Supplying accurate information about the client’s development, medical history, and other relevant details.
• Active Participation: Actively participating in therapy or services.
• Illness Notification: Notifying CTC-CK if the client or family is ill and refraining from attending therapy or services in case of illness.
• Respecting Staff and Premises: Respecting staff, premises, and other clients.
• Supervision: Supervising children at all times, especially in waiting areas and during therapy sessions.
• Communication: Asking questions and seeking additional information when needed.
• Scheduling Appointments: Responding promptly to appointment scheduling messages. Failure to respond may result in the file being closed.

For further details, please refer to our Code of Conduct.